Frequently Asked Questions

Browse our collection, select your desired items, choose size and color, then add to cart. Proceed to checkout, enter your shipping details, and complete payment. You'll receive an order confirmation email immediately.

Orders can be modified or cancelled within 1 hour of placement. Contact our support team immediately at support@lucylu.com or call +1 (555) 123-4567. Once the order is processed, modifications may not be possible.

Yes! We offer complimentary gift wrapping for all orders. Simply select the gift wrapping option during checkout and add a personalized message if desired.

Absolutely! All LucyLu products are 100% authentic and sourced directly from verified manufacturers. Each item comes with a certificate of authenticity and quality guarantee.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption.

Yes! We partner with Klarna and Afterpay to offer flexible payment plans. Split your purchase into 4 interest-free payments. Available at checkout for orders over $100.

Prices are displayed in USD by default. You can change your currency preference in the top right corner of our website. Final charges will be converted at current exchange rates.

Yes! We offer 15% off for students and military personnel. Verify your status through our partner verification service at checkout to receive your discount code.

We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Next Day Delivery (order before 2 PM). Free standard shipping on orders over $75.

Yes! We ship to over 100 countries worldwide. International shipping times vary by location (7-21 business days). Customs fees and import duties are the responsibility of the customer.

Once your order ships, you'll receive a tracking number via email. Click the tracking link or enter the number on our Order Tracking page to see real-time updates on your delivery status.

We're here to help! Contact us immediately if your package is lost, damaged, or delayed beyond the expected delivery date. We'll investigate and arrange a replacement or full refund.

We offer a 30-day return policy for unworn, unwashed items with original tags attached. Items must be in original packaging. Refunds are processed within 5-7 business days of receiving the return.

Log into your account, go to Order History, select the item you wish to return, and click 'Start Return'. Print the prepaid return label and drop off at any authorized shipping location.

Returns are free for domestic orders. We provide a prepaid return label. For international returns, customers are responsible for return shipping costs unless the item is defective.

Yes! Select 'Exchange' when initiating your return and choose your preferred size or color. We'll ship the new item as soon as we receive your return. Exchange shipping is free.

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, access exclusive deals, and enjoy faster checkout on future purchases.

Click 'Forgot Password' on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Absolutely! We use industry-standard SSL encryption to protect your data. We never share your personal information with third parties without your consent. Read our Privacy Policy for details.

Click the 'Unsubscribe' link at the bottom of any marketing email. You can also manage your email preferences in your account settings under 'Communication Preferences'.

Our headquarters is at 123 Fashion Avenue, New York, NY 10001. We have distribution centers across the US to ensure fast delivery. Visit our Contact page for more information.

Currently, we operate exclusively online to offer the best prices and widest selection. However, we're planning to open flagship stores in major cities. Join our newsletter for updates!

Reach us via email at support@lucylu.com, call +1 (555) 123-4567 (Mon-Fri, 9 AM - 6 PM EST), or use our Contact Form. We typically respond within 24 hours.

Yes! We offer special pricing for wholesale and bulk orders. Contact our business team at wholesale@lucylu.com with your requirements for a custom quote.